Last Updated: 21st February 2026

At FadFar Departmental Stores, we value your trust and are committed to protecting your privacy with the same integrity we apply to our 100% halal-certified products and community-focused mission. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, shop online, place delivery orders, contact us, or interact with our services.
We process your personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023, and other applicable Nigerian laws. By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use our website or services.

1. Who We Are (Data Controller)

FadFar Departmental Stores is the data controller responsible for your personal information. Our contact details:

• Address: 201/203 Jimi Benson Road, Oreyo Junction, Igbogbo, Ikorodu, Lagos.
• Email: fadfardeptstore@gmail.com
• Phone/WhatsApp: +234 802 879 6363

  We may appoint a Data Protection Officer (DPO) or compliance contact reach out to the above for inquiries.

  Note: If at any time you would like to unsubscribe from receiving future emails, we will include detailed unsubscribe instructions at the bottom of each email.

  2. Information We Collect

  We collect the following types of personal data:

  • Information You Provide Directly - Name, phone number, email address, delivery address, and payment details when you create an account, place orders, sign up for newsletters, or contact us (e.g., via WhatsApp or customer support). - Any additional details you share in inquiries, feedback, or event registrations (e.g., for festive celebrations).
  • Automatically Collected Information - Device information (IP address, browser type, operating system), usage data (pages visited, time spent, referral sources), and cookies or similar technologies for site functionality, analytics, and personalized experience. - Location data (approximate, for delivery availability in Lagos areas).
  • Payment Information We do not store full card details processed securely by trusted third-party providers (e.g., Paystack, Flutterwave). We only receive transaction confirmations.

  We collect only what is necessary (data minimization) for providing an effective shopping convenience, order fulfillment, and improving our services.

  3. How We Use Your Information (Purposes & Legal Basis)

  We process your data for legitimate purposes, including:

  • To process and deliver your orders (contractual necessity).
  • To provide customer support, respond to inquiries, and handle complaints (legitimate interest & contract).
  • To send order updates, promotions, or newsletters (with your consent).
  • To improve our website, prevent fraud, and ensure security (legitimate interest).
  • To comply with legal obligations (e.g., tax, NDPA reporting).
  • For community initiatives or loyalty programs (consent or legitimate interest).

  We always process data lawfully, fairly, and transparently.

  4. Sharing Your Information

  We share data only when necessary:

  • With service providers (e.g., delivery partners, payment gateways, IT/hosting services) who are bound by contracts to protect your data.
  • With law enforcement or regulators, if required by Nigerian law.
  • In case of business transfer (e.g., merger)—your data would transfer under similar protections.

  We do not sell your personal data. No international transfers occur unless adequate protections are in place (e.g., standard contractual clauses where applicable).

  5. Data Security We implement reasonable technical and organizational measures (encryption, access controls, firewalls) to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure-contact us immediately if you suspect a breach.

  6. Data Retention

  We keep your data only as long as needed:

  • Order/account data: Up to 7 years for legal/tax reasons.
  • Marketing data: Until you unsubscribe/withdraw consent.
  • Inactive accounts: Deleted after [e.g., 2 years] of inactivity.

  After retention, data is securely deleted or anonymized.

  7. Your Rights Under NDPA 2023

  As a data subject, you have rights, including:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion (where legally allowed).
  • Restriction: Limit processing in certain cases.
  • Objection: Object to processing based on legitimate interest.
  • Withdraw Consent: At any time (does not affect prior processing).
  • Data Portability: Receive your data in a structured format.

  To exercise these rights, email us at fadfardeptstore@gmail.com. We respond within 30 days (or as required by law). You may also complain to the Nigeria Data Protection Commission (NDPC) if unsatisfied.

  8. Cookies & Tracking

  We use cookies for essential functions (e.g., cart, login) and analytics. You can manage preferences via our cookie banner. For details, see our [Cookie Policy] (link if separate).

  9. Children's Privacy

  Our Services are not directed at children under 18. We do not knowingly collect data from minors. If we learn we have, we delete it promptly.

  10. Changes to This Policy

  We may update this Policy to reflect changes in law or practices. Updates will be posted here with the revised date. Continued use means acceptance of changes.

  11. Contact Us

  Questions about this Privacy Policy or your data? Reach us:

  • Email: fadfardeptstore@gmail.com
  • WhatsApp/Phone: +234 802 879 6363

  Thank you for trusting FadFar Departmental Stores with your shopping needs. Your privacy is part of our commitment to integrity and community.